Making A Connection
For three in four registered nurses, a recent survey by the
“In an increasingly complex healthcare environment with many moving parts, healthcare professionals need to ask patients what their key healthcare priorities are to ensure the best possible experience,” said Doris Savron, executive dean for the
What Patients Want
Patients surveyed indicated that their impression of the quality of their care depends on the healthcare professionals’:
• Ability to answer questions that patients have (69 percent)
• Concern for patient safety (i.e., proper safety procedures, using safe equipment) (66 percent)
• Problem resolution abilities (60 percent)
• Connection with patients on a personal level (59 percent).
What’s Being Done
The good news is, many healthcare professionals feel they are tuned in to key patient needs. A majority of registered nurses and administrative staff cite these factors as being in their control, including connecting with patients on a personal level (74 percent, 63 percent) and the ability to answer questions that patients have (72 percent, 69 percent).
“Healthcare professionals continue to adapt to the changes in the system, and it’s our responsibility to provide resources to make the learning experience as smooth as possible,” said Savron. “This includes providing access to up-to-date, quality content that addresses current healthcare topics. With the right skill set, new and seasoned professionals can make long-term improvements that better healthcare across the board.”
For important information about the educational debt, earnings, and completion rates of students who attended these programs, visit www.phoenix.edu/programs/gainful-employment.
Learn More
For further facts and stats on patient care, or to learn more about higher education options for medical professionals and how
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