Guest Columnist
Leading Healthcare IT Vendors Deliver First End-to-End Healthcare Communication Platform (HIMSS Convention News)
By
Feb 25, 2010 - 7:01:21 PM

Increases Provider Office Efficiency and Patient Service

(HealthNewsDigest.com) - Healthcare costs – both administrative and medical - continue to rise, with a larger percentage of each physician practice revenue dollar spent on administrative and financial interactions between patients, providers and payers. In addition, out-of-pocket costs for patients are increasing and provider offices must now find new and better ways to manage and efficiently collect patient payments. Now, on top of providing quality care providers are faced with daunting office management challenges. With these issues at top of mind, it is critical that provider offices implement new processes to streamline and centralize administrative workflows in order to increase efficiencies and focus on delivering high-quality patient care.

Over the past 12 years, NaviNet, America’s largest real-time healthcare communications network, has built a nationwide health information exchange that enables nearly 850,000 providers to securely communicate with leading health plans from one Web site. By supporting real-time payer-provider communications via the Web, NaviNet has helped providers increase office efficiencies, reduce administrative and medical costs and improve revenue cycles.

NaviNet has now added solutions from RelayHealth, including patient messaging and online patient bill pay, to extend the value of NaviNet solutions to providers’ patient base, creating the industry’s first end-to-end healthcare communications platform. Providers nationwide can use just one Web site to interact with their patients and the insurers with which they do business. Caregivers will log onto NaviNet for convenient, one-stop communications across the entire healthcare continuum, from patient to provider to insurer, recognizing even more efficiencies by incorporating patient communications into their day-to-day NaviNet usage.

Last year alone, U.S. provider organizations – including nearly 170,000 primary care offices, specialty practices and other professional provider offices – used NaviNet for more than 250 million administrative, clinical and financial electronic transactions with leading insurers across the country, improving revenue cycles and reducing time and costs associated with communicating via phone, fax and mail. The new RelayHealth patient communication functionality gives NaviNet users a unique opportunity to leverage the same platform they trust for secure interaction with insurers to communicate with their patients, multiplying the financial and administrative benefits NaviNet brings to their offices and staff, while further improving patient service and the patient experience.

RelayHealth offers an arsenal of cost-effective and easy-to-use patient communication solutions to help providers improve care, create clinical efficiencies, enhance patient relationships and generate income. Through its relationship with NaviNet, RelayHealth puts these solutions on the desktops of the more than 850,000 physicians, clinicians and other care providers enrolled in the NaviNet Provider Network.

NaviNet users can utilize the following RelayHealth administrative and financial solutions through the NaviNet portal:

Patient messaging: A secure, two-way communication channel between providers and patients that electronically enables common patient communications like appointment requests, cancellations and reminders, and online medical consultations.
Online patient bill pay: Tools that help patients understand their financial obligations and deliver a secure platform to pay their bills.

Providers will also have access to RelayHealth clinical messaging solutions through NaviNet for:

e-Prescribing
Prescription refill requests
Lab results delivery

For more information, visit NaviNet at booth 1207 at HIMSS, March 1- 4 in Atlanta, GA or visit www.NaviNet.net.

About the Author

Timothy Mills, Senior Vice President, Provider Operations, NaviNet

Mr. Timothy Mills brings more than 22 years experience of technology and service deployment to the healthcare provider marketplace. Mr. Mills has very broad and extensive background in sales, marketing, business development and operational management to the hospital and non-acute clinical markets.

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