Guest Columnist
Ensure Optimal EHR Performance for Your Clinicians (HIMSS Convention Related News)
By
Feb 8, 2010 - 6:04:36 PM

(HealthNewsDigest.com) - Electronic health record (EHR) systems are becoming more vital for healthcare organizations to improve patient care and remain competitive. However, if not implemented and managed with the clinician’s expectations in mind, healthcare organizations can’t capitalize on the full benefits of the EHR technology. Patient safety, meaningful use and computer physician order entry (CPOE) are key components driving the healthcare industry to rapidly implement EHR systems. Besides the increased pressure to deliver these systems, IT faces factors that can risk EHR performance.

Why don’t EHRs perform like Google?

· Service updates are frequent and disruptive.

· Performance expectations are not set from the clinicians’ perspective.

· Clinicians are increasingly mobile and want instant availability.

· Hundreds of systems are loosely integrated.

· Problem resolution is often managed by anecdote without any relation to impact on patient care (i.e., the physician who complains the most gets IT’s attention).


Deliver on clinicians’ expectations: fast, reliable service

Compuware’s EHR Service Delivery Solution ensures the EHR system delivers the consistent, high-quality experience clinicians expect. Our solution delivers complete visibility into an EHR system, capturing performance data across all infrastructure tiers from the one perspective that matters most: your clinicians.

With Compuware’s EHR Service Delivery Solution, IT can:

· reduce lost productivity due to poor EHR performance

· improve the responsiveness of the EHR

· decrease the frequency of EHR performance problems and the time to repair

· increase clinician EHR usage as well as their commitment to CPOE

· accelerate progress of EHR deployment

· prove the value of your investment in an EHR with quantifiable facts.


“ Vantage was very critical to our EMR implementation. If we didn’t understand the impact on our thousands of users, it could have been disastrous.”

—Joe Francis, Executive Director of Applications, Detroit Medical Center

END-TO-END EHR MANAGEMENT

Poor performance and unexpected downtime diminishes overall hospital productivity and jeopardizes patient care. Healthcare organizations can cut the risks of these scenarios significantly by maintaining optimal performance and availability. Ensuring short log-in times and quick page loads while reducing downtimes requires an end-to-end perspective on service delivery. Compuware, the global leader in application performance, offers the most comprehensive EHR service delivery solution maximizing EHR value, satisfying clinicians and, most importantly, increasing patient safety.

Michael Wilson

Senior IT Director, Clinical Information Systems, Compuware Corporation

Michael Wilson has 25 years of experience in the Healthcare IT industry. He currently serves as the Senior IT Director of Clinical Information Systems at Compuware Corporation where he is responsible for new business development and customer implementations of Compuware’s Business Service Delivery solution for clinical information systems. Wilson has held numerous executive level positions within Healthcare IT including interim CIO for the Detroit Medical Center (DMC), a large-multi-facility medical center as well as Vice President and Partner at Cerner Corporation. Wilson also serves on the HIMSS PHR Steering Committee. He holds a M.B.A. in Computer Management and B.A. in Social Science from Eastern Illinois University.

Compuware will showcase EHR Service Delivery at the HIMSS 2010 Conference, March 1-4 in Atlanta, GA at booth #4608. Follow us on Twitter at: http://twitter.com/CompuwareforHIS.

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